For order cancellations and refunds, please contact us via phone or email.

Eligibility for Refund:

The merchandise must be unused, in its original packaging, and in the same condition that you received it.

A purchase receipt or order number will be required as proof of purchase.

Refund Process:

To request a refund, please reach out to our customer service team at info@bonback.com.sg

Include information about the purchase and the reason for the refund request.

Our customer service representatives will walk you through the steps required to process your refund.

Refund Timeframe:

After approving your refund request, we will initiate the refund process.

Depending on your original mode of payment, the refund may take days to process in accordance with the payment gateway you have utilized.

Please be aware that the time required for a refund to post to your account will vary depending on your bank or credit card issuer.

Non-Refundable Merchandise:

Personalized or custom-made products, for example, may not be eligible for a refund.

In addition, perishable items, intimate or sanitary products, and digital downloads are not eligible for a refund.

Damaged or Defective Merchandise:

Please notify us promptly if you receive a faulty or damaged product.

Depending on the circumstances, we may request photographic proof or the return of the item. In such circumstances, we will provide a replacement or refund, including shipping costs.

We reserve the right to modify or amend this refund policy without prior notice at any time. Any modifications will take effect promptly upon the publication of the revised policy on our website.