Bonback Bonback

OPERATING HOURS

Bonback Online Assistant Service Hours The Online Assistant responds to enquiries and processes orders during office hours from Mon to Fri (10:00 – 19:00), except for public holidays and office closures. Bonback Office Hours Mon – Fri: 10:00 – 19:00 Bonback Delivery Hours Mon – Fri: 10:00 – 19:00

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Are the online products supplied fresh?

Yes. Merchandise sold online is stored in the same centrally located, temperature and humidity-controlled warehouse as that which is distributed to physical storefronts.

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QUALITY ASSURANCE

Bonback sources its constituents from reputable, dependable sources and formulates its products using cutting-edge and scientific facilities. As a result, they are of superior quality and suitable for both personal use and giving as gifts. Our products have prestigious certifications from Thailand’s governing bodies and ministries, such as HACCP, GMP, HALAL, THAILAND TRUST MARK, ISO, […]

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Goods & Services Tax

Prices on the website are inclusive of Goods & Services Tax (GST).

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Why am I back on the same payment page after submitting my payment information? What should I do?

Your session may have expired due to inactivity, and as a result, your order may have failed.  Please close the current payment page, log back into your account, verify the contents of Your Shopping Cart, and resubmit your order.

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What payment methods are accepted?

We accept major popular Internet payment modes. Visa, MasterCard, and Amex are accepted at Checkout via the payment gateway. We also accept PayNow to our UEN 202317748N Bonback Pte. Ltd.

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Can I change my products or shipment address after placing an order?

We will do our best to facilitate your modification request, but it may result in a delivery delay. Nevertheless, we reserve the right to reject modifications due to operational constraints. If your shipping address changes, please contact us by 3 p.m.

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I need some assistance. How may I reach you?

You may reach us at: Email General: info@bonback.com.sgSales: sales@bonback.com.sgDistribution: distribution@bonback.com.sg Contact Hotline: +65 9770 9704 Or you can leave us a message on Facebook at Bonback Singapore or on Instagram at @bonbacksg.

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Pickup from our Distribution Hub

You may place an order online and pick it up at our Distribution Hub. Simply inform us in advance after placing the order online, and we ready your order for you. However, hampers and certain other items may not be available for pickup. Regarding pickup from our Distribution Hub, you may contact us prior to […]

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